Shipping Policy

Shipping Policy for Elite Gallery BD

Welcome to Elite Gallery BD. We aim to provide our customers with a seamless shopping experience, including reliable and efficient shipping. This Shipping Policy outlines our procedures, delivery times, and other important information regarding shipping.

1. Order Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order is processed, you will receive a notification with your tracking information.
• Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates and Delivery Times

• Domestic Shipping (within Bangladesh):
  • Standard Shipping: 3-5 business days (fees calculated at checkout).
  • Express Shipping: 1-2 business days (additional charges apply).
  • Shipping rates are calculated based on your location and the total weight of your order. Exact costs will be displayed at checkout.
• International Shipping:
  • We currently do not offer international shipping outside Bangladesh. For updates regarding international shipping, please check back or contact our support team.

3. Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can track your package through the shipping carrier’s website or by logging into your account on our website.

• If you do not receive tracking information within the estimated processing time, please contact us at support@hydrovapesmoke.com.

4. Shipping Delays

• While we strive to meet our delivery estimates, there may be occasional delays due to factors beyond our control, such as weather, customs clearance, or courier service disruptions.
• We are not responsible for delays caused by the shipping carrier, and we appreciate your understanding during such events. We will do our best to communicate any anticipated delays.

5. Shipping Restrictions

• Some products may be subject to restrictions in certain areas within Bangladesh due to regulatory requirements. We reserve the right to cancel orders or limit shipping to specific locations as necessary.

6. Order Issues

• Lost or Stolen Packages: Elite Gallery BD is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If you believe your package was lost or stolen, please contact the shipping carrier for assistance.

• Damaged or Incorrect Orders: If your order arrives damaged or contains incorrect items, please reach out to us within 7 days of receipt at support@hydrovapesmoke.com with your order number and details of the issue. We will work with you to resolve the issue as quickly as possible.

7. Changing Your Shipping Address

• If you need to change the shipping address after placing an order, please contact us as soon as possible at support@hydrovapesmoke.com. We will do our best to accommodate your request, but changes may not be possible if your order has already been processed.

8. Contact Us

For any further questions or concerns about our shipping policy, please contact our support team at support@hydrovapesmoke.com or visit our Help Center on the website.